To allow you to understand better on how we operate, we have drawn up a flowchart to depict the ordering process:
1. Create an account to place an order with us.
2. Make payment via Paypal (including Credit Cards and Debit Cards).
3. We will pick your products according to your order. Payment will only be collected from Paypal once we confirm stock availability of your order. If any item is out of stock, we will contact you. Upon your confirmation, we will then capture the fund held at Paypal and refund the balance. If your order is complete, it will take 1 to 3 working days to process and ship you
The shipping cost is based on the order’s weight. All orders are shipped from sunny island Singapore. For small orders, we use our national post service – SingPost registered mail. For larger local orders, we use Ta-Q-Bin. Delivery to overseas is via registered airmail/parcel.
Upon receipt of full payment, we aim to ship items in 1 to 2 working days (Mon-Fri) from the time we receive the order. Buyers will be informed when items are shipped. Estimated time of arrival will be advised depending of shipping method.
The postage rates to various locations are as follows:
|Within sunny island Singapore|
|Wt (kg)||Delivery Method||Postage||Estimated Time of Arrival|
|0.02 onwards||Regular mail with registered article no.||3.10||3 - 4 days|
|0.04 onwards||Regular mail with registered article no.||3.40||3 - 4 days|
|0.10 onwards||Regular mail with registered article no.||3.70||3 - 4 days|
|0.25 onwards||Regular mail with registered article no.||4.20||3 - 4 days|
|0.50 onwards||Regular mail with registered article no.||5.05||3 - 4 days|
|1.00 onwards||Regular mail with registered article no.||5.85||3 - 4 days|
|3.00 onwards||Ta-Q-Bin with tracking article||7.00||1 - 2 days|
|5.00 onwards||Ta-Q-Bin with tracking article||10.00||1 - 2 days|
|10.00 onwards||Ta-Q-Bin with tracking article||15.00||1 - 2 days|